@jordanevatiley Your video chip is supported by the game. To see if the game knows the video card go to your users documents folder - Electronic Arts folder - The sims 4 folder and open a text file - config. It should say AMD Radeon R7 M260 (Found: 1, Supported: 1). That means the game is finding the AMD card and using it.
Same issue for me, 88 hours played in Sims 4 and only started getting this issue today. Config file says:
=== Graphics device info ===
Number: 0
Name (driver): Microsoft Basic Render Driver
Name (database): [Found: 0, Supported: 1]
But when I had a look in Device Manager I had the following warning:
Windows has stopped this device because it has reported problems. (Code 43)
So I don't think this is a problem with the Sims 4, but with my graphics card. Will try reinstalling my drivers and see if that helps.
@mmoores What is your video card? A couple things to check - is the video card overheating, check to make sure the fan is working properly. I have seen case fan wires blocking the fan. Another common issue for failing video cards is an under powered power supply. Either the power supply is failing (because the power supply is being over taxed) or the video card manufacturer has under stating the power requirements. Not all 500W power supplies are created equal. Some power supply manufacturers boost unnecessary voltages to boost the wattage. Some power supplies have multiple rails and each rail supplies only so many amps - I have seen some power supplies installed unbalanced (one rail trying to supply all the power and the other rail supplying very little) and not supplying enough power and when the video card demands more power then available, it fails. Power supplies are seldom considered carefully when configuring a computer. And with this next generation of high powered video cards you power supply needs to be properly selected.
Downloaded the latest drivers for my graphics card and that has fixed the problem: Sims 4 runs fine now at full resolution.
=== Graphics device info ===
Number: 0
Name (driver): NVIDIA GeForce GTX 970M
Name (database): [Found: 0, Supported: 1]
Vendor: NVIDIA
Chipset: Vendor: 10de, Device: 1618, Board: 22da1043, Chipset: 00a1
Driver: nvd3dumx.dll, Version: 10.18.13.5946, GUID: D7B71E3E-5558-11CF-C964-D7021CC2C735
Driver version: 5946
Monitor: \\.\DISPLAY1
Texture memory: 2989MB
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 1
Opt. features: +sab +a8l8 +rgba16f +r32f +bc4 +bc5 -rawz +intz
