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puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

Re: Unsupported video card issue

@kurugnn_  The immediate problem is obvious: your computer is using the Microsoft Basic Display Driver rather than the driver for your AMD graphics chip, and the game will run much more poorly as a result.  The question is why.  Your dxdiag says the graphics chip has been disabled, and the question is why.

First, click Windows key-X, select the Device Manager, expand the Display adapters section, right-click the AMD Radeon Graphics entry, and if you see the option to enable the device, select it.  Wait a minute or two, restart your computer, load Sims 4, quit, and check the config.log again.  Let me know whether the graphics device info section lists the basic render driver or your AMD graphics chip.

If the Device Manager only shows the option to disable the AMD chip, please select Properties, then post screenshots of the General and Events tabs.

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  • kurugnn_'s avatar
    kurugnn_
    2 years ago

    @puzzlezaddict Okay so at first it did show me the option to enable the device but when I clicked it a page loaded telling me that an error occured and if I wanted to report the issue, which I skiped. Here are the screenshots of the properties :

  • kurugnn_'s avatar
    kurugnn_
    2 years ago
    @puzzlezaddict (update) I just restarted my computer and did what you told me to do so here's the new config.log list.
    === Graphics device info ===
    Number: 0
    Name (driver): AMD Radeon(TM) Graphics
    Name (database): AMD Vega 11/10 [Found: 1, Supported: 1]
    Vendor: ATI
    Chipset: Vendor: 1002, Device: 15d8, Board: 380517aa, Chipset: 00c4
    Driver: aticfx64.dll, Version: 31.0.12024.0, GUID: D7B71EE2-5698-11CF-1A74-FD366BC2D235
    Driver version: 0
    Monitor: \\.\DISPLAY1
    Texture memory: 2033MB
    Vertex program: 3.0
    Pixel program: 3.0
    Hardware TnL: 1
    Opt. features: +sab +a8l8 +rgba16f +r32f +bc4 +bc5 -rawz +intz
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @kurugnn_  Alright, that looks fine.  It's possible that the error you saw was because after reenabling the GPU, Windows couldn't also reenable the driver until you restarted your computer.

    Is the game running properly now?  If not, please post a new dxdiag.  If it's running normally, then you shouldn't have to worry about this particular issue anymore.

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