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Rising Novice

Re: Various game applications including EA apps crashing before launch.

@puzzlezaddict Apologies for my late reply. I've done as described above and here is the error messaged I found:

"TS4_x64.exe

Faulting application name: TS4_x64.exe, version: 1.103.250.1020, time stamp: 0x655bfd83
Faulting module name: TS4_x64.exe, version: 1.103.250.1020, time stamp: 0x655bfd83
Exception code: 0x80000003
Fault offset: 0x000000000021c915
Faulting process ID: 0x0x7FC8
Faulting application start time: 0x0x1DA2DEF3614572F
Faulting application path: C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe
Faulting module path: C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe
Report ID: 3e85a75c-a279-4541-a3a6-556429d5871d
Faulting package full name:
Faulting package-relative application ID:"

I also received another error at the same time I opened windows? It was titled:

"NVDisplay.Container.exe

Faulting application name: NVDisplay.Container.exe, version: 1.39.3323.1171, time stamp: 0x64e85748
Faulting module name: nvxdsyncplugin.dll, version: 8.17.15.4629, time stamp: 0x65677beb
Exception code: 0xc0000005
Fault offset: 0x0000000000095f05
Faulting process ID: 0x0x57C0
Faulting application start time: 0x0x1DA2DEEC6A54B86
Faulting application path: C:\Windows\System32\DriverStore\FileRepository\nvakig.inf_amd64_a6a2d18a6226e129\Display.NvContainer\NVDisplay.Container.exe
Faulting module path: C:\Windows\System32\DriverStore\FileRepository\nvakig.inf_amd64_a6a2d18a6226e129\Display.NvContainer\plugins\Session\nvxdsyncplugin.dll
Report ID: a7f727b6-a9b2-44c3-a9d8-25a3d5fc8f38
Faulting package full name:
Faulting package-relative application ID:"

Sorry for the weird formatting.

3 Replies

puzzlezaddict
Hero+
2 years ago
@xiolar Don't worry about the late reply, and the formatting is normal. The first entry is a breakpoint error and could be related to your computer's graphics driver, although breakpooint errors do have other causes. The second is definitely related to the graphics driver. So that's the place to start: with a clean uninstall and reinstall of the driver. Here's how:

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

You can download a fresh copy of the newest Nvidia driver here:

https://www.nvidia.com/Download/driverResults.aspx/216928/en-us/

If you get another crash, please provide this same info.
xiolar
Rising Novice
2 years ago
@puzzlezaddict Thanks for your continuous help, by the way. I've looked through both links but I encountered yet another problem when re-installing the graphics driver. Unfortunately, when I launched Windows into safe mode, I was unable to open the Display Driver Uninstaller.
It had the error message: "The file cannot be accessed by the system." and it seemed like an easy solution but when I tried launching the application as administrator it still had the same error. There was also a popup that kept coming up and saying:
"System error - ctfmon.exe - The system detected an overrun of a stack-based buffer in this application. This overrun could potentially allow a malicious user to gain control of this application." I'm so sorry I keep encountering problems
puzzlezaddict
Hero+
2 years ago
@xiolar Try killing CTF Loader in the Task Manager before opening DDU. The worst that would happen is you might need to reboot your computer.