@Miss_Tinkleton Please do a clean uninstall and reinstall of Sims 4 and the EA App. Start with Sims 4:
- Put aside your Sims 4 folder in Documents\Electronic Arts and rename it to something that doesn't include the words "Sims 4."
- Download Revo Uninstaller (the free version is fine) from here.
- Launch Revo, select Sims 4 from the list, and click Uninstall.
- Once the game is uninstalled, select "Moderate" under "scanning modes," and click Scan.
- Review the list, in case there's something you want to save; otherwise, click Select All, and then Delete.
- Close Revo, and restart your computer.
Uninstall the EA App the same way. I don't have instructions for it at the moment, but it should be straightforward.
Restart your computer, install the EA App, and download Sims 4 from there. Don't involve Steam at all.
Additionally, if you have the Sims 4 CAS Demo installed, please rename its folder before reinstalling Sims 4. The CAS Demo would likely be here:
Program Fiels (x86)\Origin Games\The Sims 4 Create a Sim Demo
