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puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

Re: WHITE SCREEN ON WORLD MAP

@Maik4467  Please repair the game in Origin: open your game library, right-click on the Sims 4 icon, and select Repair.

If that doesn't help, please move your entire Sims 4 user data folder out of Documents\Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  Don't add anything to this folder yet; just see whether you can start a new save and play for a bit.  Let me know either way.

If you still get the white screen even in the clean folder, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

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  • Maik4467's avatar
    Maik4467
    5 years ago

    But is If the world have been erased, 'cause all the options in the map appear, without the world and families

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @Maik4467  When you moved the Sims 4 folder, you moved your saves with it.  The saves are still intact in that folder, it's just that the game can't read them.  You can put them back later, once the game is working again.

    Please run that dxdiag and attach it to a post.  I'd like to see if there are any system issues to address.

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