[READ FIRST] Unrecognized video card
The unrecognized video card error appears when the graphics card that is running Sims 4 is not in the game’s database.
You can confirm that your card is not recognized by reading the confi...
Forum Discussion
Hi! My new card that we installed last night is unrecognized, and I tried using the file for config override without result. is there an updated sgr file we can download that includes NVIDIA GeForce RTX 3060 Ti?
@MadameNordica I can make one for you if you want, but I need your GPU's device ID. The reason mine isn't updated is due to the websites I used to use as a database being less than cooperative lately.
To find your device ID, go into Documents > Electronic Arts > The Sims 4, open config.log, and look for the ID about 35 lines down. It's this one in bold:
Vendor: ATI
Chipset: Vendor: 1002, Device: 6810, Board: 00000000, Chipset: 0000@puzzlezaddict Sorry I forgot to add it here it is! and yes please, thank you 🙂
@MadameNordica Here you go; let me know if it works. (I'm not on my computer where I'd test right now.)
https://drive.google.com/file/d/1g3hbuTRoi1DEl6JM71liKwSVxmK5aP0q/view?usp=share_link
