[READ FIRST] Unrecognized video card
The unrecognized video card error appears when the graphics card that is running Sims 4 is not in the game’s database.
You can confirm that your card is not recognized by reading the confi...
Forum Discussion
@MadameNordica I can make one for you if you want, but I need your GPU's device ID. The reason mine isn't updated is due to the websites I used to use as a database being less than cooperative lately.
To find your device ID, go into Documents > Electronic Arts > The Sims 4, open config.log, and look for the ID about 35 lines down. It's this one in bold:
Vendor: ATI
Chipset: Vendor: 1002, Device: 6810, Board: 00000000, Chipset: 0000
@puzzlezaddict Sorry I forgot to add it here it is! and yes please, thank you 🙂
@MadameNordica Here you go; let me know if it works. (I'm not on my computer where I'd test right now.)
https://drive.google.com/file/d/1g3hbuTRoi1DEl6JM71liKwSVxmK5aP0q/view?usp=share_link
Thanks for trying - it still says zero.
I mean the game is working fine, so not a huge deal I guess?
@MadameNordica Strange, I double-checked my work, and it should be fine. Did you place the new file in ConfigOverride or in the Bin folder, and did you launch the game once after testing? Does Config.log have an updated timestamp, as in, did it get written to again after you launched the game with the new .sgr file in place?
