[READ FIRST] Unrecognized video card
The unrecognized video card error appears when the graphics card that is running Sims 4 is not in the game’s database.
You can confirm that your card is not recognized by reading the confi...
Forum Discussion
Hi,
I'm a novice when it comes to all of this - I've just recently installed Sims 4 and it automatically showed this error message. I have done the check that is described here, and these are my results:
Name (driver): AMD Radeon(TM) RX 6500M
Name (database): [Found: 0, Supported: 1]
Vendor: ATI
Chipset: Vendor: 1002, Device: 743f, Board: 8a3f103c, Chipset: 00c3
Driver: aticfx64.dll, Version: 31.0.12002.7004, GUID: D7B71EE2-377F-11CF-D068-DD846CC2D235
Driver version: 7004
Any advice on what to do next please?
Featured Places
