[READ FIRST] Unrecognized video card
The unrecognized video card error appears when the graphics card that is running Sims 4 is not in the game’s database.
You can confirm that your card is not recognized by reading the confi...
Forum Discussion
I keep getting this message when I load up the game, it’s a new pc and the first time I’m playing this game on it. What can I do to fix it?
my dxdiag info is
Operating System: Windows 11 Home 64-bit (10.0, Build 22621)
Language: English (Regional Setting: English)
System Manufacturer: Micro-Star International Co., Ltd.
System Model: MS-7E06
BIOS: A.90
Processor: 13th Gen Intel(R) Core(TM) 15-13600K (20 CPUs), ~3.5GHz
Memory: 16384MB RAM
Page file: 14345MB used, 4758MB available
Direct Version: Direct 12
and I’m getting (found:0, supported: 1) on my config file.
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