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puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

[READ FIRST] Unrecognized video card

The unrecognized video card error appears when the graphics card that is running Sims 4 is not in the game’s database. You can confirm that your card is not recognized by reading the confi...
pc
Juic3_Bee's avatar
Juic3_Bee
1 year ago

I tried what you've posted here and it didn't work please help! My computer hasn't been able to play the sims with a video card for so long and its driving me nuts!!

=== Graphics device info ===
Number: 0
Name (driver): Intel(R) Iris(R) Xe Graphics
Name (database): [Found: 0, Supported: 1]

Vendor: Intel

Chipset: Vendor: 8086, Device: a7a1, Board: 8bfd103c, Chipset: 0004
Driver: igd10iumd64.dll, Version: 31.0.101.4502, GUID: D7B78E66-E4E1-11CF-1A62-98ABABC2D235
Driver version: 4502
Monitor: \\.\DISPLAY1
Texture memory: 2003MB

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