Sims get stuck in default pose, random dancing when sim transports, sims hand is deformed and many other glitches with the realm of magic. When will these bugs be fixed?

@Simspulse I can't help with the issues that are likely bugs, but hopefully EA will sort these things out eventually. But addressing the obvious errors in your dxdiag may help with the lag, at the very least. First of all, are you (or is your daughter) playing on battery? Even with a laptop set to performance mode, the game will still not run as well as when the laptop is plugged in, and some lag would be unsurprising. A couple of the errors list NVCamera64.dll, which is part of Nvidia GeForce Experience and Ansel. Try disabling both and see whether the game runs any better. If this doesn't help, the problem may be with the graphics card drivers. The BlueScreen code listed is usually related to a GPU driver, so a clean reinstall is the next step to try. I can see that you've installed the latest Nvidia driver, but with a laptop that has automatic graphics switching enabled, it's best to use drivers provided by the laptop's manufacturer, Acer in this case. Since the drivers need to work together, they're often tweaked to make the switching smoother. And of course you can always update the Nvidia driver again if necessary. So if you're still seeing significant lag even after disabling GFE and Ansel, a clean reinstall of both the Intel and Nvidia drivers is in order. Here's how to do it: First, download Display Driver Uninstaller from here: https://www.wagnardsoft.com/forums/viewtopic.php?f=5&t=2351 You can download both the Intel and Nvidia VGA drivers directly from the Acer product page for your model: https://www.acer.com/ac/en/SG/content/support-product/7603?b=1 Next, take your computer completely offline—disable wifi and/or pull the ethernet cord—and double-click the DDU.exe. Take note of where the file will land, and click Extract. If it's easier, you can copy the path (ctrl-C) and then paste it (ctrl-V) into the address bar in a File Explorer window. Open the folder and then Display Driver Uninstaller.exe, and you'll get a message that you're not in Safe Mode. Click OK, then go to Options and enable Safe Mode dialog. Here's a screenshot of what your options should look like: Close options, and the DDU, and then open the DDU.exe again. For launch options, choose "Safe Mode (Recommended)," and then click Reboot to Safe Mode (you'll need your password, so find it before rebooting). Once you login, you'll see this: Choose GPU, then Nvidia, then click Clean and Restart. Your computer will restart in normal mode. Launch the DDU again, reboot into Safe Mode, and repeat the above steps, but this time, choose Intel instead of Nvidia in step 2. After your computer reboots into normal mode, still offline, you can install the Intel driver, then reboot, and then install the Nvidia driver and reboot again. For the Nvidia driver, choose a custom install, and only install the driver and the PHYSX software, not GFE (at least for now). If it helps, you can print this out, since you won't be able to go back online and have a look until you're done with the whole process.

@SimspulseJust because you have these errors does not mean that the game has these errors and should be fixed by EA. If that were the case, then thousands of players would have already reported it here and I also would also have these glitches.If this is not the case, we will start to look for the reason in your game folder or on your computer and try to fix it.Do you use any CC or mods? It looks like CC related glitches.If yes - move your mods folder to the desktopDelete localthumbcache.package file in the game, also delete all folders with the word "cache" in the name - important!Fix the game in Origin.Origin/Library - right-click on TS4 - option "Repair game"You have to wait until Origin will fix all packs, not only the base game.Turn on the game to create a new, empty mods folder and check if a game is working now without mods and CC.If you don't have mods and CC delete this file and folders also. The game will recreate it but without saved errors. Then fix the game.If it will not work we will try another method but for now, try to fix it in this way.I don't work for EA

@SimspulseI can't reproduce these bugs because my game works perfectly.Have you removed this file and folders as I asked?Did you fix the game in Origin?I'm not an EA employee. I'm a player like you. I'm just trying to help other players

It's just a series of endless glitches.Spellcasters fly broom indoors or fly and get stuck in random places.Door routing is wrong on new doors- sims walk through part of the wall where the door is

I get that and appreciate the help.Yes, I removed the file/repaired and more glitches occurred. Now Witches fly indoors and get stuck. The sim I've been test playing with won't follow commands. So it takes several sim hours to complete one task. Also, I was able to recreate the sim stair glitch again. This time with teleport and trying to chat with a sim downstairs. I think dancing is gone but I have only played for a few hours, not like the 30 I played when I first got the random dancing. When I get it consistent enough to have it happen every time. I will update on how I did it. Few people had this glitch but it was every time they asked the sim to do something. Ok so the familiar flying in the sims head is only when you transport to another level doesn't matter if it is up or downstairs. it works every time with the magic transport.

Realm of Magic Glitches | EA Forums

13 Replies

kreatora
Hero (Retired)
6 years ago
@Simspulse

The problem is most probably caused by the Nvidia card. You need to update graphics drivers of this card or reinstall these drivers
By the way, check if there are also new drivers for your hardware including BIOS
https://www.acer.com/ac/en/US/content/support-product/7309?b=1&pn=NH.Q29AA.004
New drivers for your both graphics cards you can find also here
https://downloadcenter.intel.com/
https://www.nvidia.com/Download/index.aspx?lang=en-us

Asus laptops often have a pre-installed gift - Nahimic program. If you have this program, uninstall it. It conflicts with game files.

You have two graphics card. To check which card your game use find in the TS4 game folder in Documents text document file "Config". You can post it here like you have posted DXDiag

You have other system errors reported also. There may be two reasons for this - outdated card graphics drivers, or software errors. Because another part of the report, however, indicates graphics card drivers as suspected of another error you can but you do not need to perform a clean boot on your computer, which is also recommended as an alternative.
https://help.ea.com/en/help/faq/how-to-clean-boot-your-pc/
Simspulse
Rising Rookie
6 years ago
@kreatora Everything is current. Didn't work. The one glitch I was able to figure out how to recreate still does it. The familiar flys in sims head during teleport between different levels. Also, spellcasters still fly in doors/walls.
puzzlezaddict
Hero+
6 years ago
@Simspulse I can't help with the issues that are likely bugs, but hopefully EA will sort these things out eventually. But addressing the obvious errors in your dxdiag may help with the lag, at the very least.

First of all, are you (or is your daughter) playing on battery? Even with a laptop set to performance mode, the game will still not run as well as when the laptop is plugged in, and some lag would be unsurprising.

A couple of the errors list NVCamera64.dll, which is part of Nvidia GeForce Experience and Ansel. Try disabling both and see whether the game runs any better.

If this doesn't help, the problem may be with the graphics card drivers. The BlueScreen code listed is usually related to a GPU driver, so a clean reinstall is the next step to try. I can see that you've installed the latest Nvidia driver, but with a laptop that has automatic graphics switching enabled, it's best to use drivers provided by the laptop's manufacturer, Acer in this case. Since the drivers need to work together, they're often tweaked to make the switching smoother. And of course you can always update the Nvidia driver again if necessary.

So if you're still seeing significant lag even after disabling GFE and Ansel, a clean reinstall of both the Intel and Nvidia drivers is in order. Here's how to do it:

First, download Display Driver Uninstaller from here:

https://www.wagnardsoft.com/forums/viewtopic.php?f=5&t=2351

You can download both the Intel and Nvidia VGA drivers directly from the Acer product page for your model:

https://www.acer.com/ac/en/SG/content/support-product/7603?b=1

Next, take your computer completely offline—disable wifi and/or pull the ethernet cord—and double-click the DDU.exe. Take note of where the file will land, and click Extract. If it's easier, you can copy the path (ctrl-C) and then paste it (ctrl-V) into the address bar in a File Explorer window. Open the folder and then Display Driver Uninstaller.exe, and you'll get a message that you're not in Safe Mode. Click OK, then go to Options and enable Safe Mode dialog. Here's a screenshot of what your options should look like:

Close options, and the DDU, and then open the DDU.exe again. For launch options, choose "Safe Mode (Recommended)," and then click Reboot to Safe Mode (you'll need your password, so find it before rebooting). Once you login, you'll see this:

Choose GPU, then Nvidia, then click Clean and Restart. Your computer will restart in normal mode. Launch the DDU again, reboot into Safe Mode, and repeat the above steps, but this time, choose Intel instead of Nvidia in step 2.

After your computer reboots into normal mode, still offline, you can install the Intel driver, then reboot, and then install the Nvidia driver and reboot again. For the Nvidia driver, choose a custom install, and only install the driver and the PHYSX software, not GFE (at least for now).

If it helps, you can print this out, since you won't be able to go back online and have a look until you're done with the whole process.