Thank you for your response. Yes it does eventually resolve itself. If I search for the games in the app they show as owned if if I look at the purchasing section. If I look at the manage section it will show in library. To fix this I load the game, it will tell me that my current game is missing packs etc to restart. This could take 2-3 tries. It's like there is a glitch where the games don't load everything owned.
At one time it didn't not even show the icon for sims 4 when I open the EA app. It would show it as sims4 updated but no icon to play the game. So I think this was a update glitch. I would have to close and open EA app several times. Eventually that resolved itself and I haven't seen that for awhile, like less than a month ago. Last update was glitch free.
I'm just saying for the monies I have spent you would think that EA would have have SIM app (I care nothing for their other games).Origin was so much more user friendly and this is why I resolved myself not purchase any more EP and GP until EA improves there app. I miss the actual disc it took all the fix your system trying this (only to mess it up) Sorry for the rant, but it's been a thorn in my side for more than year now.
@WanettaS The next time this happens, try clearing the EA App's cache:
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
It's also sometimes necessary to force the App to update. Go here:
C:\Program Files\Electronic Arts\EA Desktop\EA Desktop
and launch the EAUpdater.exe, then restart your computer when it's done.
And I've seen a couple of reports that the App won't load all packs when Sims 4 is launched from the desktop icon, only from the game library, so that's another approach to try.
I agree that all this is an unnecessary headache that shouldn't be imposed on players, but the EA App has a lot of issues that haven't been resolved. And unfortunately, it looks like that will be the case for the forseeable future.
