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Dilemine's avatar
Dilemine
6 years ago

redeemed code

I already installed "The Sims 4" in my computer about 2/3 years ago. Now I want to play again but my code is already used (I logged in with the account I used 2/3 years ago). What can I do?
pc
roberta591's avatar
roberta591
Hero (Retired)
6 years ago

@Dilemine   Are you sure you are logging in to the correct Origin account? As this is an open public forum you will have to contact an EA game consultant to research this issue - EA customer service 

Dilemine's avatar
Dilemine
6 years ago

I’m sure, I’ve logged in origin one time and with that account 

  • roberta591's avatar
    roberta591
    Hero (Retired)
    6 years ago

    @Dilemine   You will have to contact EA customer support as they can research this issue. If you are getting the code already in use then the code has been activated in an account already and this issue can not be resolved in these public forums.

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