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LordDrea98's avatar
LordDrea98
New Traveler
1 year ago
Solved

Redeeming product code sims 4

Bought the Business and Hobby expansion pack, I entered the code it went in then the app refreshed. I retried the code and then its saying the code has already been redeemed. Its not showing in my library and its still asking me to purchase the game. 

  • 21MAUDI just got out of the game and did app recovery (clear cache) and restarted the EA app. Not saying this is a fix because I did this several times today and it did nothing but you should give that a try.

5 Replies

  • Also in game it says i already own this pack but its not giving me an option to download

     

  • 21MAUD's avatar
    21MAUD
    Seasoned Newcomer
    1 year ago

    I have the same problem, it says I need to purchase it again eventhough I already have the order confirmation in my email

     

  • LordDrea98's avatar
    LordDrea98
    New Traveler
    1 year ago

    21MAUDI just got out of the game and did app recovery (clear cache) and restarted the EA app. Not saying this is a fix because I did this several times today and it did nothing but you should give that a try.

  • 21MAUD's avatar
    21MAUD
    Seasoned Newcomer
    1 year ago

    Thank you! I’ve been trying that many times but I’ll keep trying