Good Evening,
I am trying to repair my sims game but it is not repairing right. This is my second time doing it. I only can "solve" this by removing Origin and then redownloading it. Is there a permanent for this?
@smikette There's nothing specific in your dxdiag that explains why Origin might not open, so try doing a clean uninstall and reinstall:
Next, download the full Origin installer and run it. Here's the direct download link:
http://download.dm.origin.com/origin/live/OriginSetup.exe
Be sure to run both the installer and Origin itself as an admin: right-click on each and select "Run as Administrator."
If Origin still won't open, try setting an exception for Origin.exe in your antivirus. I'd still like to know which one you're using, by the way: a few of them have additional settings that interfere with Sims 4 at least.
i did all the things you said, and i had such high hopes. at first it looked like it worked. everything was in place and working just fine. i was even able to place things in build/buy. but then, i decided to exit the game and close origin. when i opened origin, it resumed verifying all the packs. it got halfway through Get Together and i got the same damn error code. and it's just stuck there. what the heck?!
@smikette An antivirus can interfere with the game's program files, forcing Origin to repair them. Or, sometimes Origin gets stuck in a repair or update loop. Normally, a clean uninstall and reinstall works fine, but sometimes Origin can be extra stubborn.
Please try setting an exception for TS4_x64.exe, in addition to Origin.exe. If that doesn't help, it really does matter what your antivirus is. I'm not asking repeatedly to be nosy, I'm asking because players have documented the extra settings in various programs that can block the game or some of its components. Some of the info is linked at the bottom of this post:
Other than those, you'll need to figure it out yourself.
If the issue isn't your antivirus but rather Origin being annoying, you can try disabling automatic game updates, under Application Settings > Application > Client update. If that doesn't help, leave it off anyway and put Origin in offline mode before trying to play. Origin can't update or repair while it's offline.
took a while, but i finally managed to get offline. now, some other weird things i've noticed: while all of that nonsense is going on, everything else on my 'puter runs slower, and the other windows i have open will randomly minimize and maximize until i eventually get out of origin.
my anti-virus is Bitdefender Antivirus Plus. it works well and i've never had any problems with it. it has never interfered with origin before.
so @puzzlezaddict, as long i keep origin offline, i should be able to play the sims? is there any way i can break the loop?
i may just redo all pf the steps you previously advised in case i missed anything. i am little bit flakey and i am 63. maybe i'm not a sharp as i used to be, which could've been iffy anyway(see previously stated flakey) LOL.
thanks so much for your time and help. it is very much appreciated.
@smikette Origin might be using too much of your processor's resources: it does that sometimes these days, which will slow down your whole computer whether you're playing or not. Uninstalling and reinstalling Origin can help temporarily, but usually a more invasive intervention is necessary.
The next time Origin has an issue, or you notice your computer slowing down, please look up Origin's CPU use in the Task Manager, and let me know what percentage of the processor it's using. If this is in fact the issue, I'll list a few ways you can try to troubleshoot it. But if Origin is not the issue, those steps will likely be a waste of time, so please do check first.
'puter is running quickly as it usually does & currently origin is only using between .1 & .3%. but i'm still playing offline. scared to go online in case this happens again.
@smikette If you do want to try again, please let me know how much of your processor Origin takes up. Or if you want online access and don't want to bother with Origin anymore, you can use the EA Desktop App instead:
https://answers.ea.com/t5/General-Discussion/FAQ-EA-Desktop-Beta/td-p/9090992
It's still in beta and doesn't have the repair option, among other things. But it does work with Sims 4.
thanks @puzzlezaddict
well, @puzzlezaddict, it happened again. opened origin and there was a new version available, so i clicked restart now. it's running through each of the games as before, although this time i clicked Cancel Repair. doesn't appear to have made any difference. origin is currently using about 98% of the CPU.
@smikette Quit Origin, force it to close through the Task Manager if you have to, and restart your computer. Without opening Origin, hit Windows key-R and enter "msconfig" without quotes. Click the Startup tab, scroll down to the Origin Client Service and Origin Web Helper Service, and uncheck both boxes. Open the Task Manager to make sure they're not running anyway; they'd be in background tasks.
Now open Origin and see whether it still uses all your CPU. If it does, the next step would be another clean uninstall of Origin, as before. This time, when you're reinstalling and it gives you a list of functions to allow (keep Origin and games up to date, open with Windows or whatever's on that list these days), uncheck everything, but especially the "share hardware info" option.
