Good Evening,
I am trying to repair my sims game but it is not repairing right. This is my second time doing it. I only can "solve" this by removing Origin and then redownloading it. Is there a permanent for this?
it worked! woohoo! CPU usage is very low. so, what was wrong? also, now my mods aren't working. took them out and will reinstall and see what happens.
@smikette If the fix was to disable the client service and web helper service, then the issue is... something on Origin's end that we haven't figured out yet. From what I've heard other people report, Origin is constantly reading and writing to this one small file, but I don't know whether that's the only issue. Regardless, you don't need either service active for Origin itself to download or repair.
If your mods aren't working after the reinstall, please let me know how exactly they're not working: whether you get a message that mods have been disabled, or they just don't show up.
@puzzlezaddict the mods just don't show up.
@smikette Please open your Mods folder in a File Explorer window, copy the file path (in the address bar, above the list of files and folders), and paste it here.
Then load Sims 4, click Load Game, and hover over the folder icon for one of your saves. You'll see the file path to that save; please list it here as well. You can write [username] instead of your actual username, but let me know if you see the wrong username there.
@puzzlezaddict i don't understand. File Explorer window? file path? basically, please explain everything. lol. sorry.
@smikette The File Explorer is the window that shows your files and folders, the one that pops up when you click the folder icon along the bottom of your screen or double-click on a folder on the desktop. The address bar is below the icons in that window and above the list of files and folders. It shows the file path: the location of the folder you're looking at.
For example, if you open your Mods folder, you might see in the address bar something like this:
Documents > Electronic Arts > The Sims 4 > Mods
That's what I want to know: what file path do your mods have?
oh, i see. here ya go.
@smikette That's certainly where your mods are supposed to be. Try dragging the Mods folder to the desktop and letting the game generate a new one. (Make sure mods are enabled in the game settings.) Then download a fresh copy of one mod that's confirmed compatible with the current patch level, add it to the new Mods folder, and see whether it shows up.
i had to download and install the mods, but i didn't do it 'til after i moved the mods folder to the desktop. don't know if that makes a difference. mods are still not showing showing up. now what?
@smikette Load the game to the Main Menu, click Load Game, and hover over the folder icon below the other info for one of your saves. Please list the file path you see. You can write [username] instead of your actual username, but please let me know if you're seeing the wrong username.
Please also list your game version, which you'll see either along the bottom of the screen or in the lower right corner. I'd like the entire number, i.e. 1.xx.xx.xxxx.
