"requires the sims 4 sold separately and all game updates" question

yv5ijz00g130  What platform are you playing on: Windows, Mac, Playstation, or XBox?

Please also post a screenshot of the error you're seeing, and let me know whether either or both packs are loading in-game.  You can check by opening Build/Buy mode and trying to filter by one pack or the other.  If a pack isn't loading, the game will say you don't own it, even if you do.