Forum Discussion

maganty03's avatar
maganty03
2 years ago
Solved

"Restart to Use"

Hello! I've previously bought the sims 4 "Grow Together" pack from InstantGaming (bought many packs from this site before, never ever had any issues with them) but this time it doesn't seem to want to open. On the EA App it says the pack is installed, but in-game it keeps saying I need to restart to use/restart to complete installing.

I've tried repairing the game several times, de-installed sims 4 and the ea app many times, restarted my computer and cleared the app's cache. Nothing has worked.

I also don't have the cas demo on this account, so I'm really boggled as to what else I can try to do. Any ideas would be greatly appreciated! 

pc
  • puzzlezaddict's avatar
    puzzlezaddict
    2 years ago

    @maganty03  Clear the EA App's cache again and repair the game.

    If that doesn't work, please do a clean uninstall and reinstall of Sims 4:

    • Put aside your Sims 4 folder in Documents\Electronic Arts and rename it to something that doesn't include the words "Sims 4."
    • Download Revo Uninstaller (the free version is fine) from here.
    • Launch Revo, select Sims 4 from the list, and click Uninstall.
    • Once the game is uninstalled, select "Moderate" under "scanning modes," and click Scan.
    • Review the list, in case there's something you want to save; otherwise, click Select All, and then Delete.
    • Close Revo, and restart your computer.

    Uninstall the EA App with Revo as well.  I don't have instructions for that at the moment, but the process should be straightforward.  Restart again when you're done.

    Reinstall Sims 4, and everything should show up again.

6 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @maganty03  Please run a search for EP13 , which is the folder for Growing Together.  Open a File Explorer window, click This PC in the left panel, and enter EP13 in the search field in the upper-right corner.  Wait for the search to finish, then make sure the full file path is showing under each result.  If it's not, expand the window sideways as necessary.  Take a screenshot using Windows key-shift-S and attach it to a reply here.

  • maganty03's avatar
    maganty03
    2 years ago

    I'm surprised to see the sims demo on here since I never downloaded it on this laptop before xD

    But I'm not entirely sure what to do from here?

  • maganty03's avatar
    maganty03
    2 years ago

    did all of it, but now every pack says I need to restart to complete installation, even the ones that worked previously ☹️

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @maganty03  Clear the EA App's cache again and repair the game.

    If that doesn't work, please do a clean uninstall and reinstall of Sims 4:

    • Put aside your Sims 4 folder in Documents\Electronic Arts and rename it to something that doesn't include the words "Sims 4."
    • Download Revo Uninstaller (the free version is fine) from here.
    • Launch Revo, select Sims 4 from the list, and click Uninstall.
    • Once the game is uninstalled, select "Moderate" under "scanning modes," and click Scan.
    • Review the list, in case there's something you want to save; otherwise, click Select All, and then Delete.
    • Close Revo, and restart your computer.

    Uninstall the EA App with Revo as well.  I don't have instructions for that at the moment, but the process should be straightforward.  Restart again when you're done.

    Reinstall Sims 4, and everything should show up again.

  • maganty03's avatar
    maganty03
    2 years ago

    It finally worked! Thank you so, so much for your help <3

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.51,941 PostsLatest Activity: 2 hours ago