Royalty & Legacy code/bonus content issues

Sul sul, pretty much as stated in the title. I got weak and bought the new EP bundle via a key seller. It explicitly states it is the bundle. When activating the key it also clearly stated it show...

downloads

ea app

expansion packs

missing content

jade_reardon89

New Novice

17 days ago

Having the same issue as everyone else with royalty & legacy redeeming the code and then not downloading, and unable to trigger the download at all. Am chatting with an EA agent who then ends the chat when he has no solution? EA i spent $60 - surely I deserve a better outcome?