S4 -White screen on start; game fails to load

Ahh sadly when it borks out, i cannot access any window or any kind.  The windows key will bring up the box to put cmd in, but i wont be able to access the cmd to put in any commands.

@EsuMiwa7  Can you alt-tab to a different app first, then try bring up the box?  Or you can crtl-alt-delete and sign out, then sign back in and look for the crash dump.

I'll try..You have been amazingly helpful and thanks for teaching me a lot about windows..i am a mainframe engineer, not a windows engineer.  Let you know in a few minutes

It did not crash to create a dump file!!!

I think I know what's impacting this issue: I changed my documents folder from the standard C:\ to D:\.  Its not even labeled documents any more.  I cant remember what guide i followed to do it.  I moved to for size and security reasons and i think that is somehow interfering with sims4 launching after updating it with new packs...

@EsuMiwa7  I didn't see your newest post before replying.  And yes, that would do it.  Try using this tutorial to move the Documents directory:

https://www.tenforums.com/tutorials/74952-move-location-documents-folder-windows-10-a.html

The guide may also help you reverse whatever changes you made, although I don't know what you did either.

@EsuMiwa7  Okay, that's interesting information.  I'm running out of ideas though.  Do you happen to have Windows set to compress files to save disk space?  That could cause this kind of issue—the game can't properly use some of the compressed files.

Other than that, I can't think of anything else.  If you want me to keep looking, I'll do so, but you may want to play in the new user account in the meantime.

I will try your method. at worst i will switch to the new account and not mess around with stuff I dont know about..lol.  I will let you know

Question should I move the current D:\ to  c:\users\esumiwa\documents?

"documents" being a folder

Well. I received this error on the move: Failed to build the list of regular subdirectories under d:\system volume information:, access is denied

@puzzlezaddict  I think at this point I will switch to the new account and work from there, i obviously made a mess of things.  its easier with as much time as i have spent on resolving this issue, that switching over is the better option. I feel like we will be chasing bugs for far too long.

@EsuMiwa7  That's an understandable decision.  The problem can be fixed if you want, but I think the only good way at this point would be to edit your computer's registry, and I'd have to look up and double-check the edits before posting anything, because one typo with a registry edit could brick your computer completely.  If you're interested, let me know, and I'll be super careful and ask someone to check my work, just to be extra safe.

@puzzlezaddict No, I will transfer over to the other account.  I may have messed around too much and when it comes to registry stuff, I dont have the knowledge or the skills and, as you said, one mistake and *poof* bricked system.  not worth the risk when i can simply move over to the other account.  Which i am currently doing and everything is running smoothly so far. One more game to check and i am set.  Having the otehr account available to export settings from etc is making things easier

100% over the top thank you for helping me through all of this. Hey, at least i learned a few things along the way!