S4 Game won't load after update

Going to general forum is like looking for a needle in a haystack in another country.  There is no sticky there.  It is 12-28-14 and my game now gets stuck on the page where you choose new game or play ect.  I saw no suggestions there as people who didn't have an issue have moved on.  I tried some suggestions, but my game didn't improve.  EA forced these updates and they should clean up after them.  Never heard of a game where people who are not computer savy were forced to try to mess with files or be forced to face the fact that they have blown money for an item they can't use.  There are several with these problems and it needs to be looked into, because we can't play our games.

 I did also try to remove tray ect. and that did allow some access, but not to the saved sims ect. Thanks.