@pphhiiiaaa Your original post was reasonably clear, but I wanted to make absolutely sure I understood before I potentially wasted your time with unhelpful troubleshooting steps.
For the issue itself, please try playing in a clean boot:
https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.
Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.
If that doesn't help, I'd like to compare the installed drivers in your dxdiag against those HP offers for your laptop. Go here:
https://support.hp.com/us-en/drivers/laptops
Enter your laptop's serial number, choose your OS (just Windows 11 is fine) if prompted, and you'll land on the driver download page for your laptop. Please link it here. That page doesn't contain any personal information or data about your own computer, just the overall model. But HP makes it difficult to find the correct driver download page without the laptop's serial number, and I don't want to inadvertantly use the wrong page and therefore link you an incompatible download.
