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EJSweatt's avatar
EJSweatt
8 years ago
Solved

Screen Glitching

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What expansions, game packs, and stuff packs do you have installed? Holiday Celebration, Spa Day, Dine Out, Vintage Glamour, Vampires, Parenthood, Cats and Dogs, City Living, Get Together, Get to Work
Steps: How can we find the bug ourselves? I wish I could tell you
What happens when the bug occurs? When I start the game my entire screen starts bugging out. Glitching and flashing, the whole nine yards.
What do you expect to see? For my screen to not freak out.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. Downloaded the latest update for the game

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After the latest update my game just starts freaking out whenever I try to play the game. I've tried to repair the game multiple times but it's still happening and I'm totally baffled.

pc
  • CMeki's avatar
    CMeki
    8 years ago

    Hi @EJSweatt!
    Seems like your computer doesn't meet the system requirements. You need 128 MB of dedicated memory (you have 112). Your graphics drivers are a few months old though, you can always try updating them and hope it works!

6 Replies

  • stephaniehc1192's avatar
    stephaniehc1192
    8 years ago

    I'm having the same issue. Ever since the new update, all of the animation glitches and lags and just bugs out. It's making the game totally unplayable. My game was fine before the patch.

  • EJSweatt's avatar
    EJSweatt
    8 years ago

    Did as asked, the diagnostic report said no problems were found. Added link to my original post though.

  • CMeki's avatar
    CMeki
    Hero (Retired)
    8 years ago

    Hi @EJSweatt!
    Seems like your computer doesn't meet the system requirements. You need 128 MB of dedicated memory (you have 112). Your graphics drivers are a few months old though, you can always try updating them and hope it works!

  • jpkarlsen's avatar
    jpkarlsen
    Hero (Retired)
    8 years ago

    @EJSweatt

    As @CMeki wrote you have too little dedicated memory for your graphics. You may be able to raise this in UEFI BIOS. I would recommend at least 256MB. You have 6 GB RAM so that will not be a problem.

  • crinrict's avatar
    crinrict
    Hero+
    8 years ago

    Hi @EJSweatt and @stephaniehc1192

    looks like there's a few people that have these flickering issues after the newest update on graphics chip that don't meet requirements.

    Could you check your graphics settings and maybe play around with these a bit ? VSync, lower settings, that kind of stuff.

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