Forum Discussion

8 years ago

Solved

Screen Glitching

Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Every time (100%) What expansions, game packs, and stuff packs do you have instal...

DxDiag.txt92 KB

CMeki
8 years ago
Hi @EJSweatt!
Seems like your computer doesn't meet the system requirements. You need 128 MB of dedicated memory (you have 112). Your graphics drivers are a few months old though, you can always try updating them and hope it works!

crinrict

Hero+

8 years ago

HI @EJSweatt and @stephaniehc1192

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

You can attach the txt file to your post directly.

EJSweatt
8 years ago
Did as asked, the diagnostic report said no problems were found. Added link to my original post though.
- CMeki
  Hero (Retired)
  8 years ago
  Hi @EJSweatt!
  Seems like your computer doesn't meet the system requirements. You need 128 MB of dedicated memory (you have 112). Your graphics drivers are a few months old though, you can always try updating them and hope it works!
- jpkarlsen
  Hero (Retired)
  8 years ago
  @EJSweatt
  As @CMeki wrote you have too little dedicated memory for your graphics. You may be able to raise this in UEFI BIOS. I would recommend at least 256MB. You have 6 GB RAM so that will not be a problem.