Recent Update 19th August 2025 "C" button Screenshot if you go into POV mode two end buttonds keybord right if you press the screenshot "C" button the game will crash and the PC. Send case to EA thi...
Ideas
Everytime I take a screenshot, the game freezes. I have no mods as the game just updated and I haven't put the mods folder back in my sims 4 folder yet. I have to keep restarting my computer to get out of the game so it totally freezes and won't come back.
Skyegal23 Is that still in windowed mode, or in fullscreen? And I'm guessing you're still in DX9 mode, but please let me know if you've switched back to DX11.
Additionally, are there any other common factors for when the game freezes, for example maybe you're on a certain lot, or certain sims are present?
dabrat2255 I've merged your post with another one about the same issue. Please try switching to windowed mode, and DirectX 9 mode, and let me know whether either helps.
Please also provide a dxdiag, for reference. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
Thank you!
It seems to work in window mode :)
Should I still provide a dxdiag file?
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- EA_Cade12 months ago
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