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AussieDave22's avatar
AussieDave22
2 years ago
Solved

SDX error, white sim portraits, corrupted save, etc.

Product: The Sims 4 Platform: Windows Desktop (pc) How often Does the Bug Occur? Always (100%) What is your current game version number? 1.103.250.1020 (up-to-date as of 6/12/2023) What expan...
pc
  • TheSimsDirect's avatar
    TheSimsDirect
    2 years ago

    Hello.

    If anyone is still seeing this error:

    • Make sure your game is updated to the latest version.
    • If you're still seeing the issue with an updated game, try this:
      • On EA App or Origin, switch to Offline mode
      • Launch the game
      • Open the game settings and under the Sims Delivery tab -> uncheck "Automatically Download"
      • If an SDX delivery is listed as being in progress and broken, you may be able to cancel from that same tab
      • Exit the game
      • Switch EA App or Origin back to Online mode
      • Launch the game
      • Open the game settings and under the Sims Delivery tab -> check "Automatically Download"
josieehh's avatar
josieehh
2 years ago

@puzzlezaddict i only use the standard windows defender, with standard settings

i'd like to add that now it tells me that all the packs i own, i suddenly don't own anymore. i am also not able to repair the game anymore, i'm getting an "download error" every time i try to

josieehh's avatar
josieehh
2 years ago

@josieehh | little update to my thread earlier;

i was actually able to repair the game again! as of now the dlc's that i own are shown as "owned" in the EA library as well as sims ingame. However; the menu where youre supposed to see the cas/build mode stuff in the chosen dlc (ingame) is similiar to the gallery invisible and above it theres a red cross. i have no idea what is going on with EA right now, but i hope they fix it as fast as possible! apparently, EA is supposed to be down as well right now too.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @josieehh  The EA App was down for a bit yesterday but should be fine now.  The red crosses are another symptom of an issue with security software.  Please disable Controlled Folder Access, if it's enabled:

    https://crinrict.com/blog/2019/03/windows-10-defender-controlled-folder-access.html

    and let me know whether it helps.  If it doesn't, please double-check your installed apps (Windows Settings > Apps) to make sure you don't have a third-party antivirus, for example your computer may have come with one pre-installed.

    @graciegal434  This problem does very much look like a permissions issue, so I don't know what to tell you if you can't change this laptop's security settings.  I've merged your post with the master thread to keep all the reports of this together.

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