SDX error, white sim portraits, corrupted save, etc.
Product: The Sims 4
Platform: Windows Desktop (pc)
How often Does the Bug Occur? Always (100%)
What is your current game version number? 1.103.250.1020 (up-to-date as of 6/12/2023)
What expansion, game and stuff packs do you have installed? Growing together, Cottage living, Snowy Escape, Discover University, Island Living, Seasons, Cats and Dogs, City Living, Get to work, Jungle Adventure, Parenthood, Outdoor Retreat, My First Pet, Backyard Stuff, Kids Room Stuff, Romantic Garden.
How can we find the bug ourselves?
After updating the game, run the game. An error pops up saying "Sims delivery error, An unknown error has occured. Code: 00000008.000000000000000c8. Also, rather than having my last played sim next to the resume message (and the usual 'Oliver has missed you' message), there is a white silhouette of a sim and the word 'resume'. Clicking it or loading a save file results in a 'game failed to save' error code once the game loads, and runs me through the move in a new household process. I can't do this however, as my funds are empty and all the lots are corrupted or something. Also, clicking create a sim crashes the game.
What do you expect to see?
To be able to play my existing saves, to be able to create new ones, and to find receive the deliveries.
Have you installed any customisation within the game (mods, cc)? No.
Did this issue appear after a specific patch or change you made to your system? Maybe? I only started seeing this error after patch number 1.102.190.1030. This glitch happened, to a lesser degree, but after I restarted my pc it worked. Restarting my pc has not worked this time.
This may not be relevant to the issue, but I had to do a bunch of stuff to reset my ea account with the transition from origin to ea, long story short some of my details were expired as I hadn't played in about a year and I couldn't log in. This is fixed now, but I had to reinstall the game through ea, so now I have 3 desktop shortcuts for it (the original one, the current one and a duplicate of the current one). Maybe the resinstallation did something to it? I never got this bug before that. Anyway, I'm not very familiar with this sort of thing (I don't even know how to install mods) and haven't tried anything beyond restarting and researching the issue to fix it. I have attatched a few images showing the error. I know there are a few threads that have the same error code, but none seem to have the level of brokeness I'm experiencing. If you have any suggestions that would be much appreciated, thank you, sorry for this very long post : ).
edited title for visibility and to distinguish between this and other issues. -puzzlezaddict
Hello.
If anyone is still seeing this error:
- Make sure your game is updated to the latest version.
- If you're still seeing the issue with an updated game, try this:
- On EA App or Origin, switch to Offline mode
- Launch the game
- Open the game settings and under the Sims Delivery tab -> uncheck "Automatically Download"
- If an SDX delivery is listed as being in progress and broken, you may be able to cancel from that same tab
- Exit the game
- Switch EA App or Origin back to Online mode
- Launch the game
- Open the game settings and under the Sims Delivery tab -> check "Automatically Download"
