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71704's avatar
71704
7 years ago

Search Issue in Buy/Build Mode

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.54.120.1020
What expansions, game packs, and stuff packs do you have installed? City Living, Get to Work, Cats and Dogs, Seasons, Laundry Day
Steps: How can we find the bug ourselves? buy/build search bar
What happens when the bug occurs? when i type in a letter into the search bar the whole game and my entire pc freezes
What do you expect to see? does not freeze when i type
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

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N/a

pc

1 Reply

  • crinrict's avatar
    crinrict
    Hero+
    7 years ago

    @71704 Moving this to tech for troubleshooting

    Also do you have any other freezing issues ?

    Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

    You won't loose anything. Just make sure to not delete any files  and make a backup.

    After renaming, repair your game by right clicking on the game in Origin.

    Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

    • Options.ini (or just re-set all your settings manually)
    • Tray Folder
    • Screenshots/Videos/Custom music
    • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
    • Custom content like clothing, hair, skins, make up ....
    • Mods (one by one, making sure they all still work)

    The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

    If this doesn't help, could you post your Computer's DxDiag?

    To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

    You can attach the txt file to your post directly.

About The Sims 4 Technical Issues - PC

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