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bausich's avatar
bausich
4 years ago

Sim head bug in CAS and in-game

Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Often (50% - 99%)
What is your current game version number? 1.77.146.1230
What expansions, game packs, and stuff packs do you have installed? All of them
Steps: How can we find the bug ourselves? Idk it happens in CAS and in-game for me
What happens when the bug occurs? Sims' heads look like this. It doesn't affect all outfits, this particular sim had a normal head for every day and cold weather.
What do you expect to see? Sims' heads shouldn't look like this.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. Addition of Dream Home Decore+

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pc

1 Reply

  • crinrict's avatar
    crinrict
    Hero+
    4 years ago

    HI @bausich 

    Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

    You won't loose anything. Just make sure to not delete any files  and make a backup.

    After renaming, repair your game by right clicking on the game in Origin.

    Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

    • Options.ini (or just re-set all your settings manually)
    • Tray Folder
    • Screenshots/Videos/Custom music
    • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
    • Custom content like clothing, hair, skins, make up ....
    • ConfigOverride, if you have your own configuration files.
    • Mods (one by one, making sure they all still work)

    The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

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