hey so basically when i try to open the sims it opens origin first and origin looks like its still loading but ive waited for many hours and still nothing changed
i tried uninstalling and installing and i tried deleting the cache files and i tried everything but nothing works☹️ and sims doesnt wanna open too
edit: i also deleted ALL my mods and cc so they’re not the problem
@varvkin If you try to open only Origin, by itself, what happens? Does it load, does it hang or crash, do you get any error messages? If so, please post a screenshot. And let me know whether you're running Windows or macOS, and which version.
When i try to open origin by itself it does the same thing and I’m on Windows 10
@varvkin Please try clearing Origin's cache, and if that doesn't work, uninstalling Origin "the hard way" amd reinstalling. This won't uninstall any of your games.
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/
i logged out from origin and i checked the processes tab in the task manager but when i try to delete the origin file it says that its open in another program.. what am i doing wrong?
@varvkin Try rebooting your computer first; that should end whatever Origin is doing in the background. (Make sure Origin isn't set to open at login.) If a file is still being used, open Origin, hover over your username, select Application Settings, and under Application (the first tab), scroll down to Start-up options and disable the web helper.
Next, hit Windows key-R and enter "services.msc" without quotes. Scroll through the list to Origin Client Service and Origin Web Helper Service, and for each, double-click, select "Disabled" under Startup type, and click Apply to save the changes. Then restart your computer and try to delete the files again. Don't open Origin after restarting.
My Origin Client had an Update today, maybe that made the problem?
@varvkin Do you by any chance have an AMD graphics card and a relatively new driver? A couple of people have reported that their Radeon software seems to conflict with Origin after the most recent Origin updates. Whether this is the problem or not, please run a dxdiag—it would be helpful to be able to flag your driver version to EA if this is the issue, and if it's not, then there may be a different problem that the dxdiag will reveal.
One thing you can try is uninstalling and then installing a slightly older version of Origin. Normally it would attempt to update to the current version after one session, but you should be able to run it once, update everything, and play once. The next time Origin launches, you can turn down the update and use it in offline mode. Hopefully this will work for long enough to get the issue sorted out.
have a look here, i think this will fix it
https://youtu.be/sT2fB9a7f6w
