Sims 4 - Crash at Title Screen
I've spent the entire day troubleshooting, but here's some backstory. - Gifted and installed new hard drive. Incorrectly uninstalled SIms 4 from previous drive. Had to use CCCleaner to delete S4 Par...
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@cath4rsi5 Yes, I can read the file, but it's unfortunately not overly helpful. (In case you're wondering, the cause of this crash was a heap corruption, specifically a double free error: a process trying to free memory that was already free.) The process involved is a part of Windows that is very unlikely to be corrupt itself, although it's still a good idea to run a couple of basic checks on your Windows system files:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes, and enter
- Post the message you receive here
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
Please also completely uninstall any Razer software you have. I just saw another report that disabling Razer process in the Task Manager isn't sufficient to get rid of the crashing, so it's worth trying, and you can always reinstall the program(s) later. And the crash dump listed a Razer-related driver in passing—not necessarily related to the crash, but noted within the log.
@puzzlezaddict Thanks again for your support. Unfortunately, following all the steps, I did not get anywhere.
The powershell steps went fine, scanned to 100% without error, and I downloaded 2 updates that were asked when checking after the scan. Still the same load to Sims 4 title screen and then program closes.
As for Razer, in programs, I do not have any Razer software downloaded at this time, though I believe I did on my old D drive. It could have been with the hard drive transfer something got left behind or moved (between Razer or Origin), but I've confirmed through my program apps that no Razer software is installed and it does not come up on my Task Manager - attached is a new dump file to see whether the same issue presents itself.
https://drive.google.com/file/d/1_kA32ZLKM_blO9uaX7E1_muNSNKad2bv/view?usp=sharing
I've had a more tech advanced friend take a look at some of the stuff and we also tried renaming the drive back to D:\ and relocating the files and that also did not work.
Thanks again for your support in this issue!
The powershell steps went fine, scanned to 100% without error, and I downloaded 2 updates that were asked when checking after the scan. Still the same load to Sims 4 title screen and then program closes.
As for Razer, in programs, I do not have any Razer software downloaded at this time, though I believe I did on my old D drive. It could have been with the hard drive transfer something got left behind or moved (between Razer or Origin), but I've confirmed through my program apps that no Razer software is installed and it does not come up on my Task Manager - attached is a new dump file to see whether the same issue presents itself.
https://drive.google.com/file/d/1_kA32ZLKM_blO9uaX7E1_muNSNKad2bv/view?usp=sharing
I've had a more tech advanced friend take a look at some of the stuff and we also tried renaming the drive back to D:\ and relocating the files and that also did not work.
Thanks again for your support in this issue!
