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e6libqcnw8jv's avatar
e6libqcnw8jv
Seasoned Novice
4 days ago
Solved

Sims 4 - Crashing with and without mods

This started occurring with the Businesses & Hobbies update. I started getting random crashes and eventually the game became unplayable due to the frequency of crashing. It got to the point where the...
crashing
  • puzzlezaddict's avatar
    puzzlezaddict
    2 days ago

    e6libqcnw8jv​  Sorry for the late-ish reply; I ran out of time for the forums yesterday.  Anyway, most of the WERs in your dxdiag are crashes of the graphics driver, so I'd suggest a clean uninstall (with Display Driver Uninstaller) and reverting to an older driver, maybe the one from mid-March, which seems to have been stable in that Nvidia didn't update it for a while.  You're probably familiar with DDU, but in case you're not, or in case someone else reads this:

    https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

    You can get older drivers here:

    https://www.nvidia.com/en-us/geforce/drivers/

    Choose Game Ready Driver as the Download Type to be able to go back further.

    If that doesn't help, this error:

    Fault bucket 1396281695001427650, type 4
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: TS4_x64.exe
    P2: 1.116.232.1030
    P3: 687073a4
    P4: python37_x64.dll
    P5: 3.7.150.1013
    P6: 67f85748
    P7: c0000005
    P8: 000000000004423b
    P9: 
    P10: 

    is associated with 13th/14th-gen, i7 or i9, K-series Intel CPUs that the motherboard may overclock by default to the point of instability.  The problem setting is called CPU Turbo Boost in most cases (Asus has a slightly different name, I think, but still with Turbo in the name) and is in the BIOS Advanced settings.  Sometimes a BIOS update fixes the issue, but when it doesn't, disabling this setting usually addresses it.

    As for why only Sims 4 is affected (as far as I know), I have no idea.  I know this was a problem for more applications a year ago, to the point that Intel updated the microcode specifically to address it, but why Sims 4 is sometimes still affected is a mystery to me.

    And of course your CPU temps spiking to 100 C is a bad thing regardless of why it's happening.  I'd be curious to know whether disabling the BIOS setting prevents these spikes entirely or only lowers the peak temperatures.

puzzlezaddict's avatar
puzzlezaddict
Hero+
2 days ago

e6libqcnw8jv​  Sorry for the late-ish reply; I ran out of time for the forums yesterday.  Anyway, most of the WERs in your dxdiag are crashes of the graphics driver, so I'd suggest a clean uninstall (with Display Driver Uninstaller) and reverting to an older driver, maybe the one from mid-March, which seems to have been stable in that Nvidia didn't update it for a while.  You're probably familiar with DDU, but in case you're not, or in case someone else reads this:

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

You can get older drivers here:

https://www.nvidia.com/en-us/geforce/drivers/

Choose Game Ready Driver as the Download Type to be able to go back further.

If that doesn't help, this error:

Fault bucket 1396281695001427650, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: TS4_x64.exe
P2: 1.116.232.1030
P3: 687073a4
P4: python37_x64.dll
P5: 3.7.150.1013
P6: 67f85748
P7: c0000005
P8: 000000000004423b
P9: 
P10: 

is associated with 13th/14th-gen, i7 or i9, K-series Intel CPUs that the motherboard may overclock by default to the point of instability.  The problem setting is called CPU Turbo Boost in most cases (Asus has a slightly different name, I think, but still with Turbo in the name) and is in the BIOS Advanced settings.  Sometimes a BIOS update fixes the issue, but when it doesn't, disabling this setting usually addresses it.

As for why only Sims 4 is affected (as far as I know), I have no idea.  I know this was a problem for more applications a year ago, to the point that Intel updated the microcode specifically to address it, but why Sims 4 is sometimes still affected is a mystery to me.

And of course your CPU temps spiking to 100 C is a bad thing regardless of why it's happening.  I'd be curious to know whether disabling the BIOS setting prevents these spikes entirely or only lowers the peak temperatures.

e6libqcnw8jv's avatar
e6libqcnw8jv
Seasoned Novice
2 days ago

puzzlezaddict​ Thanks for the response. Just to say, since my post I've also tried all of that regarding the graphics drivers. I rolled back my drivers to a few different older versions and it didn't seem to make a difference.

And yes, the problems with the 13th & 14th gen CPUs have been resolved with the microcode update, as far as I know. However, one thing I didn't realize was that this "CPU Turbo" setting was enabled in the BIOS. I've gone and disabled that and tried the game again... I think this may have been part of the cause. 

I've not had a lot of time to test extensively, but I'm not noticing the CPU spike when I launch the game anymore. I'm noticing that it's taking a very long time to load (whether it's a saved game or new game) and I'm still getting some occassional stuttering, BUT it hasn't crashed yet. As the problem is fairly random, I'll do some testing tonight and see if I can run it for an extended period of time before saying it's fixed.

But thank you - this may be a cause for a lot of people who are reporting crashes as of recent. Like I guessed in my initial post, it seems like something with the new update may be causing problems with particular hardware. 

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