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Paramorame93's avatar
10 months ago
Solved

Sims 4 - Game License Invalid

So first I had an issue with my app even loading, it said I had no games in my library, I needed to buy EA Play which I haven't had in years with no issue, and wouldn't even show Sims 4 anywhere. Contacted the support chat, not sure if she fixed it or if I did because I found a way to clear my cache while waiting on her response which started working like normal once it relaunched. 

Then it just said I needed to download the game, which I have downloaded along with every pack (minus kits) downloaded as well, I did NOT want to have to redownload all of that, so I checked it a different way and it pulled up that I just needed to update.

I updated the game and now it says my Game License is Invalid, always something right? The person in the chat couldn't help me, she just told me to post on here and she would report it on her end but that was it. Just like most people who enjoy Sims 4 I have 2500 hours in this game, a lot of money in it, and the game is a FREE game so how is my license invalid? 

I have clicked the repair button under MANAGE, and it repaired the base game along with all my add ons but I am still having the issue. 

I wish we would go back to Origins, I don't remember there be any issues with playing Sims 3 and it seems the EA app has issues too often. I just want to play my game and relax after a long day at work and can't. 

  • @Paramorame93  The EA App may be the issue here, not Sims 4.  So try force-updating it.  Go here:

    C:\Program Files\Electronic Arts\EA Desktop\EA Desktop

    and launch the EAUpdater.exe.  Let me know both whether this fixes the Sims 4 error and whether the App now loads normally.

12 Replies

  • @Gizmo86  Sims 3 is enough of a test to tell me what I wanted to know.  I'll ask around for more ideas.

    In the interim, could you try playing both games in a new admin Windows account?  Make it local, as in, don't link it to your Microsoft account; you should have the option to say "I don't know this person's email" and "continue without an email account" or similar.  Move the License folder to the desktop in the old account before testing in the new one, and please do try both Sims 4 and 3.

  • dippingdotz's avatar
    dippingdotz
    4 months ago

    I'm having this same issue I uninstalled both the app and game and reinstalled them. Cleared the cache and was gonna try this method and is no folder after I get to the EA Services folder.

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