UPDATE: Use the last few minutes I had on phone and was able to get someone to help get the game going! So please close this and THANK YOU!
First of all, thank you so much for answering.
As for uninstalling the Sims and reinstalling it - that was not a tech who asked me to do it, but one of the regular workers. The Origin reinstall was with help from the tech.
As to your mentioning "remove the product entirely from your Origin account and re-apply it with a new code", the tech last night suggested that before we hung up (because phone minutes almost gone) but no one has contacted me yet (via email) to do it nor to tell me what is going on.
I have tried to go back through Origin, but the only contact method they have for me now is through the phone - which I no longer have any minutes left to have them call me again. The tech said he would get support to work on this, but apparently he did not follow through. He seemed so nice. Maybe he got busy.
I just don't know what to do at this point. No one is helping me get this taken care of (what you mentioned above) and Origin is not giving me an alternative contact to try to get them to help. They keep putting on the tickets that the issue has been "solved". It has not - hence why I have to keep making tickets (which - as I said, they no longer give me the option to chat online. Only give me the option to a phone call).
UPDATE: Use the last few minutes I had on phone and was able to get someone to help get the game going! So please close this and THANK YOU!
Community Manager
