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zvanillaskyz's avatar
10 months ago
Solved

Sims 4 - Packs are not working

Hello everyone, I updated my Sims 4 today and after creating a new Sim I noticed that my packs are not shown in CAS. All my packs are shown normally in the EA app and in the main menu too. I also ...
  • puzzlezaddict's avatar
    puzzlezaddict
    9 months ago

    @zvanillaskyz  Your packs look like they're installed properly, and there's no sign of a second copy of the game.  Are you sure that none of their content (Dream Home Decorator and Romantic Garden) is loading at all?  And the EA App still thinks this content is installed properly, under Sims 4 > Manage > Manage add-ons?

    If so, I would suggest a clean uninstall and reinstall of the game and the EA App, as described here:

    https://answers.ea.com/t5/PC/CURRENT-ISSUE-Sims-4-DLC-shows-as-installed-won-t-load-in-game/m-p/12416260#uninstall

    It's possible some registry entries or other hidden files are corrupted and preventing your packs from loading, and unless you want to manually delete everything, a clean install is the best approach.

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