Forum Discussion

Anonymous's avatar
Anonymous
10 years ago
Solved

Sims 4 A problem caused the program to stop working correctly.

I have very recently downloaded Sims 4 which worked for 2 hours. I saved came out of the game, however now when I try to play the game I get the following message "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." I have reinstalled the game many times and also reinstalled Origin, however it is still not working. I have tried the game in different compatibility modes, however I get the same response each time. Please help as this has been happening since Sunday 

  • It's an audio software by Nahimic that's running in the background on your computer.

    I don't use it myself so I'm not exactly sure but you should be able to disable it while running the game.Try clicking in the little arrow in your task bar and check if you have anything like that there.

17 Replies

  • Anonymous's avatar
    Anonymous
    9 years ago

    HI, im having the same problem. Should i send u the Dx_ _ _file to check?

  • Anonymous's avatar
    Anonymous
    9 years ago

    /what kind of software did you reinstall

  • sallybirdd's avatar
    sallybirdd
    8 years ago
    Where do I look to fine that if it won't let me get in the game
  • Can you tell me what you did to fix it please email <removed email address for privacy reasons>

  • CMeki's avatar
    CMeki
    Hero (Retired)
    8 years ago

    @sallybirdd

    This issue " A problem caused the program to stop working correctly" can be caused by many different things, you might not have this program on your computer. Try to uninstall it via the control panel. If you can't find it, you don't have them same problem.

    If that's the case please make a new thread and please post a DxDiag in your post:
    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

    We don't give support on email, only the forum.