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david-the-champ's avatar
david-the-champ
3 years ago

Sims 4 Add on has not downloaded properly (DiP STAGED) after I redeemed a code

I redeemed an add on code for the Sims for Get to Work but the add on has not appeared in my EA downloads and when I access the download's file location on my PC it says 'Dip STAGED' next to the file...
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EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 years ago

Hi @david-the-champ 

Where was this code purchased from? Is Get to Work showing as owned in your EA app library? 

  • david-the-champ's avatar
    david-the-champ
    3 years ago

    Thanks for your reply, I purchased the code from an external browser as the Sims 4 store wouldnt work properly. I entered code and it was successful and the pack started to download but didnt download properly and says 'DiP STAGED' next to each file. The pack is not showing up in my EA library when i select 'Manage Ad-Ons'. When I go into the sames ganme and view packs it says that I own the pack but it needs to be downloaded. I am completely lost as to how I will download it now. I have repaired the game, redownloaded it, and reinstalled and repairs the EA app but all to no avail.

    • EA_Solaire's avatar
      EA_Solaire
      Icon for Community Manager rankCommunity Manager
      3 years ago

      @david-the-champ 

      Do you mean external browser as in a third-party website like Amazon, or the EA store website? 

      • david-the-champ's avatar
        david-the-champ
        3 years ago

        Third party, the EA store was not working at time of purchase

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