Forum Discussion

david-the-champ's avatar
david-the-champ
3 years ago

Sims 4 Add on has not downloaded properly (DiP STAGED) after I redeemed a code

I redeemed an add on code for the Sims for Get to Work but the add on has not appeared in my EA downloads and when I access the download's file location on my PC it says 'Dip STAGED' next to the file...
pc
david-the-champ's avatar
david-the-champ
3 years ago

Third party, the EA store was not working at time of purchase

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 years ago

@david-the-champ 

If it was purchased from a third-party retailer, even if the code looked like it was successfully redeemed, you'll need to get in contact with that specific retailer for a replacement code or refund on this purchase. 

Please also read over the post here for more information on where to purchase packs from. 

Recent Discussions