I asked her to check whether she had the TS4_x64 file/application, but she didn't have a game folder in the sims 4 folder. Does this mean her game isn't installed? I've attached a picture of what she does have in her TS4 folder.
@Lulutim16 That's the user folder, not the program files. Your friend should be looking in a location something like this:
Program Files (x86)\Steam\steamapps\common\The Sims 4\Game\Bin
or
Program Files (x86)\Origin Games\The Sims 4\Game\Bin
She’s found the file, but the pop-up is still asking her to install it again. If she clicks install, will it verify the files and just proceed to open the game?
@Lulutim16 It should, but there's only one way to find out.
I'm not trying to be flippant, just saying that testing will be more accurate than my guessing. This isn't a common error, so I can't tell you how it generally works.
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