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DanteMirma143's avatar
DanteMirma143
1 year ago

Sims 4 audio and game glitching - nothing fixes it

Since sometime mid-late last year I have had continuous audio and game glitches that have never been answered on this or any other forums, and I'm desperate to play the sims again!
 
The audio glitches constantly - all game sounds, it's like they will play on top of each other, replay, skip, or repeat. The game will load fine and then it will suddenly start glitching the audio, and then the game glitches too. Especially when I go into any menus, like the game options menu. I don't download any mods or cc. It is unplayable and I'm so sad. It's like it happened overnight it was perfect one day and the next it was broken - I have had no other issues with anything else on my computer.
 
I have tried pretty much every solution that has been suggested in various places:
  • Uninstalled the game completely and reinstalled
  • Clicked 'repair game' through EA app
  • Started the game with no packs, just the base game
  • Did a clean boot of my PC to play it
  • Played around with graphics options in both the game options and windows
  • Turned off discovery quests
  • Turned off all online options
  • Tried 'vertical syncing' ticked, laptop mode, windowed mode
  • Changed battery/power options for games
  • Turned all of the game options to the lowest quality
  • Updated all drivers on my laptop

☹️

pc

3 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    1 year ago

    @DanteMirma143  Did you ever try playing using only the speakers on your laptop, with nothing else plugged in?  If not, please do so now.  Disconnect or turn off your Bose headphones, then restart your computer before opening the game.  Please test with nothing else running on your computer, just Sims 4 and the EA App.

    If that doesn't help, please right-click the sound icon in the lower-right corner of the screen and post a screenshot of what you see there.  Let me know what changes, if anything, when you look with the game open (you can use windowed mode) and with nothing running.

  • DanteMirma143's avatar
    DanteMirma143
    1 year ago

    Weirdly I was able to play today with the sound muted, and didn't have the glitch issues that made the game completely unplayable before.

    I never use the bluetooth speakers when I'm playing. I just removed them from my devices list and the jumping was less of an issue in the loading music/options screen, but the gameplay noises repeat themselves still - every noise a sim makes plays twice, every click noise plays twice, etc. Not sure if i"m imagining it, but playing with sound on makes the game jumpy, but muted it seems to be okay?

    Nothing has changed in the sound options when right clicking - is the volume mixer what you want a screenshot of or another setting? It's only system sounds and the sims as options.

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