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bethanyjbee's avatar
bethanyjbee
6 years ago

Sims 4 Black Screen with cursor and music

I feel like I've tried everything by this point so I'm turning to the fourms for help after getting nowhere with the online chat service. Each time I load up my Sims 4 game I just get a black screen...
pc
bethanyjbee's avatar
bethanyjbee
6 years ago

There was no error messages but I've now had to factory reset my laptop after trying to follow the last step so I guess I'll try fresh from there

  • holger1405's avatar
    holger1405
    Hero+
    6 years ago

    @bethanyjbee 

    Hildandia  schrieb:

    There was no error messages but I've now had to factory reset my laptop after trying to follow the last step so I guess I'll try fresh from there

    What is strange, because DDUing a Graphic driver is normally a pretty save process.

    This may or my not indicate deeper lying problems on your notebook.

    Anyway, this should be a "HP Pavilion dv6-6b55sg" (The exact model is not easy to verify, there is no specific info in the DxDiag)


    If I am wrong, please tell us the exact model name of your notebook.

    After the factory reset, you should be back at Windows 7 now, correct?

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