Hello,
Whenever I attempt to open the Sims 4 It's just a black screen. I've tried deleting all my mods and cache and saves, repairing it in origin, but nothing seems to be working. Please help!
I figured it out, I found a stray save file in my documents(it wasn't in a sims folder), deleted it, and my game works now!
I can't believe I didn't notice it until now. -____-
Thanks so much for your help!!! :D
I have tried every single one of those.
My spore game doesn't work either so I'm thinking maybe it's my computer????
But it's only for the games. I can hear then perfect just can't see the picture and it's only happened after this last update. Also, I was moving my mouse around and it seems the buttons are all still there because my mouse changed over where the play button normally is. Don't know if that helps at all but this is pretty frustrating! I even tried the Sims black screen fix video on youtube but my game starts up with a black screen, it doesn't work and then suddenly turn to black screen. I currently have an ongoing case with a specialist or something, but so far nothing has worked.
I've attached my DxDiag (more recent i believe)
And you're 100% sure that the game is running on the AMD card ? I don't really know how to do it with AMD.
Also did the CAW Demo work at all ?
I figured it out, I found a stray save file in my documents(it wasn't in a sims folder), deleted it, and my game works now!
I can't believe I didn't notice it until now. -____-
Thanks so much for your help!!! :D
In what folder was the file exactly ?
That sound very weird.
I'm very happy that you can play again.
Really weird then
But if it works, all good.
Go to Documents\Electronic Arts\The Sims 4
Open Options.ini
Make windowedfullscreen = 1
Save and exit
Play Sims 4
There shouldn't be any black screen problem now.
DICE Team
Community Manager
