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JaydeL13's avatar
JaydeL13
6 years ago

Sims 4 Blue Screen Errors

Hii, I've had the Sims 4 for a few years now, on the same laptop. Within the last few months I've had blue screen issues. I'll start up the game, it'll work fine for about 10-15 mins then it freeze...
pc
JaydeL13's avatar
JaydeL13
6 years ago

@puzzlezaddict Hi! I tried the clean uninstall and reinstall and now I'm getting weird colourful graphic flickers like I did in the beginning of all of this which I forgot to mention. When this happens I have to restart my computer otherwise it affects other apps/games.

Here are the graphic glitches

I attached my DxDiag below!

puzzlezaddict's avatar
puzzlezaddict
Hero+
6 years ago

@JaydeL13  That doesn't look good.  There aren't any BlueScreens in your dxdiag, which doesn't mean they didn't happen, just that they're not any one of the last ten Windows errors.  Since you're getting a lot of basic Windows errors, please start by running a couple of basi checks on your Windows system files.  Here's how:

  • Hit Windows key-X
  • Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
  • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
  • The system will start validating soon. If it throws an error, please list it here
  • After it reaches 100%, hit Windows key-X again
  • Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
  • Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
  • Post the message you receive here

Please also open a File Explorer window and enter C:\Windows\Minidump.  For any you see from the last two or three days, right-click on the file and select Copy, then right-click on your desktop and select Paste.  Then zip them together, upload them to a free filesharing site, and link them here.

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      6 years ago

      @JaydeL13  The minidumps all list the Nvidia driver as the issue, which is strange considering you did a clean uninstall and.  I did notice however that your computer's BIOS is four years old.  It's a good idea to update; although I'd be surprised if an old BIOS was somehow incompatible with a new GPU driver, it's helpful for the overall health of your system.

      I think I found the correct Gigabyte laptop, but just to make sure, please go here:

      https://www.gigabyte.com/us/Support

      enter your serial number, and you should be taken to the download page for your laptop.  There's an available BIOS update from April 2018.  The risk of a problem occurring while flashing a new BIOS is quite low, but it is real, so if you're not comfortable with the process, and you'd prefer to hold off for now, that's understandable.

      Another possibility is that your graphics card is malfunctioning.  If you'd rather start with some hardware monitoring to see how it's performing, that's a reasonable alternative.  Here's how:

      Spoiler

      Download hwinfo from here:

      https://www.hwinfo.com/download/

      You don't need to install anything if you don't want to; just choose the Portable version, unzip it, and launch it from Downloads or wherever you want.  (If you would like to install, be sure to click the green button, not the orange one.)  Restart your computer, and don't open any other apps.  Launch hwinfo, choose "sensors only," and click the icon that's a sheet of paper with a + sign to start logging.  Save the file to your desktop for easy access later.

      Wait five minutes, then launch Sims 3 and play for 20 minutes or until it crashes.  Click the same button to end logging.  Then upload the log to a third-party free filehosting site and link it here.  Please leave it in .csv format, or if you use OneDrive to share, please compress it in .zip format instead.

      • JaydeL13's avatar
        JaydeL13
        6 years ago

        @puzzlezaddict Hi, Thank you so much for all your help! I'm not 100% sure what I should do next and I don't wanna risk ruining anything so I think I will go to a computer shop and tell them the things you have said here and see if they can figure anything out! I really appreciate the time and effort you put into helping me, It means a lot!

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