Forum Discussion

Anonymous's avatar
Anonymous
11 years ago

Sims 4 CAS Problems

I recently downloaded the Sims 4 CAS demo, and I was incredibly excited to play it. However, when I first opened it after downloading i recieved a message saying some settings were too high and that my video card had problems. This wasn't it though, as my entire screen was covered with pink stripes that covered everything.

I managed to find the Create A New Household button, and most of the stripes surrounding the preset sim dissapeared. Sadly, the lines still remained around all the other features. I was incredibly dissapointed with this, as i had been looking forward to playing it. I searched for solutions on the internet, but nothing... I did find one post that mentioned DxDiag, so this is my information:

System Information
------------------
Time of this report: 8/14/2014, 10:36:24
Machine name: DARREN-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144)
Language: English (Regional Setting: English)
System Manufacturer: SAMSUNG ELECTRONICS CO., LTD.
System Model: R530/R730/R540
BIOS: Phoenix SecureCore(tm) NB Version 08JV.M029.20100621.hkk
Processor: Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz (4 CPUs), ~2.4GHz
Memory: 4096MB RAM
Available OS Memory: 3892MB RAM
Page File: 3006MB used, 4776MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

pc

7 Replies

  • Anonymous's avatar
    Anonymous
    11 years ago

    Sound Devices
    -------------
    Description: Speakers (Realtek High Definition Audio)
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_144DC06A&REV_1000
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: RTKVHD64.sys
    Driver Version: 6.00.0001.6083 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 4/7/2010 03:17:44, 2337440 bytes
    Other Files:
    Driver Provider: Realtek Semiconductor Corp.
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

  • Anonymous's avatar
    Anonymous
    11 years ago

    DxDiag Notes
    ------------
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Input Tab: No problems found.

  • Anonymous's avatar
    Anonymous
    11 years ago

    ------------------------
    Disk & DVD/CD-ROM Drives
    ------------------------
    Drive: C:
    Free Space: 91.3 GB
    Total Space: 183.3 GB
    File System: NTFS
    Model: Hitachi HTS545050B9A300

    Drive: D:
    Free Space: 113.0 GB
    Total Space: 273.1 GB
    File System: NTFS
    Model: Hitachi HTS545050B9A300

    Drive: Q:
    Model: n/a

    Drive: E:
    Model: TSSTcorp CDDVDW TS-L633J
    Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

    --------------
    System Devices
    --------------
    Name: Intel(R) HD Graphics
    Device ID: PCI\VEN_8086&DEV_0046&SUBSYS_C06A144D&REV_02\3&11583659&0&10
    Driver: n/a

    Name: Reserved - 2D12
    Device ID: PCI\VEN_8086&DEV_2D12&SUBSYS_80868086&REV_02\3&4F11E61&0&12
    Driver: n/a

    Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 3 - 3B46
    Device ID: PCI\VEN_8086&DEV_3B46&SUBSYS_C06A144D&REV_05\3&11583659&0&E2
    Driver: n/a

    Name: Intel(R) Turbo Boost Technology Driver
    Device ID: PCI\VEN_8086&DEV_3B32&SUBSYS_C06A144D&REV_05\3&11583659&0&FE
    Driver: n/a

    Name: QPI Physical 0 - 2D11
    Device ID: PCI\VEN_8086&DEV_2D11&SUBSYS_80868086&REV_02\3&4F11E61&0&11
    Driver: n/a

    Name: Intel(R) processor DRAM Controller - 0044
    Device ID: PCI\VEN_8086&DEV_0044&SUBSYS_C06A144D&REV_02\3&11583659&0&00
    Driver: n/a

    Name: QPI Link 0 - 2D10
    Device ID: PCI\VEN_8086&DEV_2D10&SUBSYS_80868086&REV_02\3&4F11E61&0&10
    Driver: n/a

    Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 1 - 3B42
    Device ID: PCI\VEN_8086&DEV_3B42&SUBSYS_C06A144D&REV_05\3&11583659&0&E0
    Driver: n/a

    Name: Intel(R) 5 Series/3400 Series Chipset Family SMBus Controller - 3B30
    Device ID: PCI\VEN_8086&DEV_3B30&SUBSYS_C06A144D&REV_05\3&11583659&0&FB
    Driver: n/a

    Name: QuickPath Architecture System Address Decoder - 2D01
    Device ID: PCI\VEN_8086&DEV_2D01&SUBSYS_80868086&REV_02\3&4F11E61&0&01
    Driver: n/a

    Name: Atheros AR9285 Wireless Network Adapter
    Device ID: PCI\VEN_168C&DEV_002B&SUBSYS_7167144F&REV_01\4&18C876B8&0&00E0
    Driver: n/a

    Name: QuickPath Architecture Generic Non-core Registers - 2C62
    Device ID: PCI\VEN_8086&DEV_2C62&SUBSYS_80868086&REV_02\3&4F11E61&0&00
    Driver: n/a

    Name: High Definition Audio Controller
    Device ID: PCI\VEN_8086&DEV_3B56&SUBSYS_C06A144D&REV_05\3&11583659&0&D8
    Driver: n/a

    Name: Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C
    Device ID: PCI\VEN_8086&DEV_3B3C&SUBSYS_C06A144D&REV_05\3&11583659&0&D0
    Driver: n/a

    Name: Intel(R) 5 Series 4 Port SATA AHCI Controller
    Device ID: PCI\VEN_8086&DEV_3B29&SUBSYS_C06A144D&REV_05\3&11583659&0&FA
    Driver: n/a

    Name: Marvell Yukon 88E8040 Family PCI-E Fast Ethernet Controller
    Device ID: PCI\VEN_11AB&DEV_4354&SUBSYS_C06A144D&REV_00\4&3731F783&0&00E3
    Driver: n/a

    Name: Intel(R) 82801 PCI Bridge - 2448
    Device ID: PCI\VEN_8086&DEV_2448&SUBSYS_C06A144D&REV_A5\3&11583659&0&F0
    Driver: n/a

    Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 4 - 3B48
    Device ID: PCI\VEN_8086&DEV_3B48&SUBSYS_C06A144D&REV_05\3&11583659&0&E3
    Driver: n/a

    Name: Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34
    Device ID: PCI\VEN_8086&DEV_3B34&SUBSYS_C06A144D&REV_05\3&11583659&0&E8
    Driver: n/a

    Name: Intel(R) HM55 Express Chipset LPC Interface Controller - 3B09
    Device ID: PCI\VEN_8086&DEV_3B09&SUBSYS_C06A144D&REV_05\3&11583659&0&F8
    Driver: n/a

    Name: Reserved - 2D13
    Device ID: PCI\VEN_8086&DEV_2D13&SUBSYS_80868086&REV_02\3&4F11E61&0&13
    Driver: n/a

    Display Devices
    ---------------
    Card name: Intel(R) HD Graphics
    Manufacturer: Intel Corporation
    Chip type: Intel(R) HD Graphics (Core i3)
    DAC type: Internal
    Device Key: Enum\PCI\VEN_8086&DEV_0046&SUBSYS_C06A144D&REV_02
    Display Memory: 1696 MB
    Dedicated Memory: 64 MB
    Shared Memory: 1632 MB
    Current Mode: 1366 x 768 (32 bit) (60Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model: unknown
    Monitor Id: SEC3245
    Native Mode: 1366 x 768(p) (60.003Hz)
    Output Type: Internal
    Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
    Driver File Version: 8.15.0010.2104 (English)
    Driver Version: 8.15.10.2104
    DDI Version: 10
    Driver Model: WDDM 1.1
    Driver Attributes: Final Retail
    Driver Date/Size: 4/1/2010 00:46:58, 6534144 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B78E66-4306-11CF-C57F-60E0A2C2C535}
    Vendor ID: 0x8086
    Device ID: 0x0046
    SubSys ID: 0xC06A144D
    Revision ID: 0x0002
    Driver Strong Name: oem1.inf:Intel.Mfg.NTamd64:iILKM0:8.15.10.2104😛ci\ven_8086&dev_0046&subsys_c06a144d
    Rank Of Driver: 00E60001
    Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C
    Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    D3D9 Overlay: Supported
    DXVA-HD: Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled
  • crinrict's avatar
    crinrict
    Hero+
    11 years ago

    @MissEmma1323 Somehow the part about your graphic card is missing. Could you post that too ?

    Do you remember the exact (or approximate) error message you're getting ?

  • Anonymous's avatar
    Anonymous
    11 years ago

    Unfortunately, I can only remember the message mentioning some settings being too high and something to do with my video card... Where is the part about the graphics card? @crinrict Sorry if i'm not being very helpful.

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,457 PostsLatest Activity: 2 minutes ago