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StairFax1705's avatar
StairFax1705
3 years ago

Sims 4 causes computer to restart

Starting about a week ago, whenever I started playing Sims 4, my computer would just randomly restart itself without warning.  At first I thought it was an issue with my actual computer, Google was s...
pc
StairFax1705's avatar
StairFax1705
3 years ago
@puzzlezaddict Update: My brother-in-law made a suggestion that I try removing my mods and running the game w/o them. I even tried an uninstall/reinstall as a last resort. But after two and a half hours, it still crashed and reset my computer.

puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

@StairFax1705  Try disabling the energy saving features in the BIOS.  I can't tell you exactly where to look since I don't know what motherboard you have, but if you're not sure, you can consult the board's manual.  Googling the motherboard itself should bring up an online manual as well.

Bad mods wouldn't cause your computer to restart.

  • StairFax1705's avatar
    StairFax1705
    3 years ago
    @puzzlezaddict Before I wanted to give your suggestion a go, someone on Reddit suggested it might have been from a pack specifically. I neglected to mention at the start that this all started after I bought the "Get famous" pack. So far, after I uninstalled it, I managed to have the game go for about three hours without a problem. It might still be too early to say this has totally been resolved, but I have a good feeling so far.

    Still though, I will keep you suggestion in my back pocket should this happen again. If and when it does, I'll let you know what happens.

    And thanks for responding to me in the first place; I really do appreciate your help.
  • StairFax1705's avatar
    StairFax1705
    3 years ago

    Update: computer just reset anyway.  So I guess it wasn't the pack then.  I'll try disabling the energy saving options next like you suggested.  However, I'm going to be out of state of about a week so I'll have to do it when I return.  If you don't hear form me in while, that's why, just to keep you in the loop.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @StairFax1705  Thanks for letting me know, and I'm not surprised that removing Get Famous didn't help.  This isn't the kind of problem that Sims 4 in-game content should be able to trigger.  I'll be around whenever you're ready to test further.

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