Forum Discussion

dancingkender's avatar
dancingkender
Seasoned Newcomer
6 years ago

sims 4 causes screen to go black only MCCcommand for mods

I got Tiny Living the day that it came out. I wasn't able to play right away. A couple days after tiny living came out there as a Windows 10 update.   Ever since both, My Sims will make my computer screen go black and go into sleep mode and my keyboard that has lights on it will go black.. I put my hand on my computer tower and can feel the breeze from the fan and have to press the button to shut my computer down and then restart it.    This happens when I play Sims.  other people will play other games on my computer for hours and nothing happens.  I play Sims 4.. black screen.   Any ideas??  I only have the MCCCommand for a mod that's it.   and that is up to-date. so I doubt its that.  I've updated my graphics card drive and I've repaired game.  Help!!!!!!!!

pc

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 years ago

    @dancingkender  Please move your entire Sims 4 game folder out of Documents\Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the old folder but not read by the game.)  Don't add anything to the new folder yet, just let me know whether Sims 4 loads properly.

    If you still get a black screen even with the clean folder in place, please run a dxdiag  and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Recent Discussions