Forum Discussion
puzzlezaddict
6 years agoHero+
@dancingkender Please move your entire Sims 4 game folder out of Documents\Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the old folder but not read by the game.) Don't add anything to the new folder yet, just let me know whether Sims 4 loads properly.
If you still get a black screen even with the clean folder in place, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
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