HELP! The Sims 4 crashes during launch or in the main menu

Hello!

Last year I bought this computer HP Victus gaming computer with this specs: Videocard: NVIDIA GeForce RTX 4070 Laptop GPU, Windows 11 Home, Version 10.0.26100, Version DirectX-runtime: DirectX 12, CPU: 13th Gen Intel R Core TM i7-13700H, RAM: 16.0 GB, SSD - 953.9 GB

Last year I played the Sims 4 just fine but when I want to play it now the game gets stuck during launch (flickering white and black screen, then white and it stops I need to force shutdown in taskforce) or it gets stuck in the main menu if I am even lucky to get there.

I tried a lot of things;

• moving the sims folder from documents to desktop and restart
• all updates in every programme possible
• repair in the app
• removing the full game and reinstallation of everything (even the app)
• checking if videocard is recognised and adding it in graphic cards - config override
• removing the xbox app
• shutdown my auto protect of norton virus 
• I never had any custom content or mods installed

I will add the dxdiag to this thread.

Thank you already for your help!

Kind regards