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kctay2095 I've split your post into its own thread because the other thread was (probably) about a different kind of crashing, and the errors in the dxdiags are different... and because it's easier for me to troubleshoot with one person per thread at a time.
Anyway, your dxdiag lists some crashes of noise cancelling software, so please disable that feature on your headphones when you're trying to play.
Please also test with no mods or custom content, as in, move the Mods folder to the desktop and delete localthumbcache.package. You don't need to save your progress. If you still can't load some of your main saves, test on a new save as well.
If these steps don't help, please try playing in a clean boot:
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.
Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.
If this helps, you can selectively reenable services until you find the culprit, then either leave that disabled or (if it belongs to an app you want to keep using) let me know what it is so we can try to fix the underlying issue.If the game crashes in a clean boot, please try again, except with your computer offline. You can sign into the EA App and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play.
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