Blue screen when in live mode

lilifrongrin222  Please provide a dxdiag.  Hit Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

I have the same issues. 

NinaI74  Please provide a dxdiag, as described above.

i've been having the same problem for a week now. how do i attach it to a reply? i can do the first 3 steps, after that i get lost.

like this?

Also for weeks I have been trying to submit a report from the EA app about this, and everytime it says there is an error submitting the report and it never goes through. Sounds like EA really needs to get their **bleep** together.

After a good few hours of research I found something that actually helped. The graphics driver had some bugs that needed to be fixed. This is the website that walked me through how to fix it: https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

hope this helps

nashdavida  Right, your dxdiag showed that your computer's integrated graphics chip was disabled.  However, your monitor is also plugged into the iGPU rather than the RX 570, which means your much faster dedicated card isn't running Sims 4.  So please plug the monitor into the RX 570 instead.

this absolutly should not be this hard. how the hell do i even do that? im not a computer wiz. I never disabled it in the first place. 

Also with my monitor being plugged into the wrong port makes 0 sense to me. It's plugged into the one its BEEN plugged into for months, plus when i plugged it into my other on, nothing happed. i showed it to my computer nerd friend and he said it IS plugged into the right one so that changes nothing. 

I know you're not causing these issues, but **bleep** man, it's literally been WEEKS and i cannot play, especially after paying $60 for packs i can't even **bleep** play now